Moen Doux Collection Kitchen Faucets: 7 Questions I Wish I'd Asked Before Ordering (and 1 I'm Embarrassed I Didn't)

I've been handling plumbing orders for about 8 years now. I've personally made (and documented) maybe 15 significant mistakes, totaling roughly $12,000 in wasted budget. Now I maintain our team's checklist to prevent others from repeating my errors.

When the Moen Doux Collection launched, I got a lot of questions from contractors and designers—especially about the milk glass and highball glass finishes. I figured I'd put together the questions I wish someone had asked me before we ordered. (The one I'm embarrassed I didn't ask is #6.)

1. What exactly is the Moen Doux Collection?

The Doux Collection is Moen's line of kitchen and bathroom faucets designed for their Moen Flara two-handle bathroom faucet (model TS6984) and some kitchen models. The name “Doux” comes from the French word for “soft,” referencing the rounded, organic shapes. Think less angular, more like a smooth river stone.

• Available in milk glass (a translucent white, like a vintage milk bottle) and highball glass (a clear, crystal-like finish)
• Two-handle design, which is a departure from Moen's typical single-handle kitchen faucets
• Intended for modern and transitional bathrooms and kitchens

What most people don't realize is that milk glass is not standard opal glass—it's a proprietary Moen finish that has a slightly warm undertone. If you're matching it to other white fixtures, you'll want to see a sample.

2. Is the milk glass finish actually durable for a kitchen faucet?

Here's something vendors won't tell you: glass finishes on faucets are beautiful, but they're not as forgiving as metal. The milk glass is actually a coated glass surface over a brass core. It's fine for a Moen Flara two-handle bathroom faucet, but in the kitchen—where you're knocking pots against the spout—you'll see scratches eventually.

I'd argue that for a kitchen, highball glass (clear) is actually more practical because scratches are less noticeable. But if you're going for a specific aesthetic with the Moen Doux Collection, the milk glass is stunning—just budget for a protective mat or be careful with heavy cookware.

3. How hard is it to install the Moen Flara TS6984 two-handle bathroom faucet?

Surprisingly easy—if you read the directions. I've installed maybe a dozen of these. The Moen TS6984 Flara two-handle bathroom faucet uses Moen's Posi-Temp pressure-balancing valve, which means you don't need a separate mixing valve. That alone saves about 30 minutes on install.

But here's the gotcha: the handles on the Flara require a specific hole spacing (4 inches center-to-center). If your sink or countertop has widespread holes (8 inches), you'll need the Moen Flara widespread version (model TS6984 separately for widespread config). So:

• Standard centerset (4 inches): Works with the basic TS6984
• Widespread (8+ inches): Order the Flara widespread (different model number)

I once ordered 10 of the wrong ones. That $1,200 mistake taught me to always ask: “What's the hole spacing?”

4. What about replacement parts and cartridges?

This is where Moen really shines. The Moen Doux Collection uses standard Moen cartridges (specifically the Moen 1255 or Moen 1222 depending on the model). That means if you're a property manager or contractor stocking parts, you only need one type for most Doux faucets.

Looking back, I should have ordered a few extra cartridges with the initial purchase. At the time, I figured we could get them from the distributor as needed. But after the third callback in Q1 2024, I started keeping a 5-pack on the truck. It's cheap insurance.

5. Can I use a milk glass or highball glass faucet with a standard sink drain? (the one everyone forgets)

Oh, and the Moen Flara does NOT come with a drain assembly in most cases. The faucet itself is the focus, but the drain is sold separately. That's a “hidden cost” that can catch you off guard. (Should mention: the milk glass or highball glass finish means you'll want a matching Moen drain in the same finish—or you'll have a mismatch.)

6. How do I block my number when calling Moen support for warranty issues? (yes, I'm serious)

I'm embarrassed I didn't ask this earlier. After two phone calls where I forgot to block my number, I got transferred back to the local sales rep (who then up-sold me on accessories). It's not a Moen policy—it's a system thing.

Here's the trick: dial *67 before the number (1-800-BUY-MOEN). Or use Google Voice. The surprise wasn't the warranty denial—it was that the product support team actually needed me to be anonymous to get a straight answer on finish compatibility for the Moen Doux Collection.

Lesson learned: when calling about replacement parts or warranty on a Moen Flara TS6984, block your number first. You'll get product support, not a sales pitch.

7. Is the Moen Doux Collection worth the extra cost over standard brushed nickel?

In my opinion, yes—but with a caveat. The Moen Doux Collection (especially the milk glass) is about 20-30% more than a standard metal faucet. But for the look? It's stunning.

If you're a designer specifying for a high-end renovation, the highball glass offers a crystal-clear accent that no metal finish can match. For a contractor, it's a premium option that your clients will love—just be upfront about the maintenance.

From my perspective, the Moen Flara two-handle bathroom faucet in milk glass is one of the most photographed installations I've seen. It's a conversation piece. But the question everyone asks is “Is it durable?” The question they should ask is “What happens when the milk glass gets scratched?” (Answer: it's repairable, but not cheaply.)

If you're on the fence, I'd say go for it. Just order a spare cartridge and a drain at the same time. And remember to block your number when you call Moen support.